Frequently Asked Questions
What is Willgate's return policy? ▼
Willgate offers a 30-day return policy on all products. If you're not fully satisfied with your purchase, you can return it for a full refund or exchange, provided the item is unused and in its original condition. Please contact our customer service team for return instructions.
How long will it take for Willgate products to arrive? ▼
Standard delivery usually takes between 3-5 business days. Expedited shipping options are available at checkout for faster delivery. International shipping times may vary depending on the destination country.
Are Willgate products covered by a warranty? ▼
Yes! All Willgate products come with a warranty that covers any manufacturing defects. If your item is found to be defective, please contact us within 6 months of purchase for assistance. The warranty does not cover damage from misuse or wear and tear.
How do I care for my Willgate boxing gloves? ▼
To extend the life of your Willgate boxing gloves, make sure to air them out after each use and store them in a cool, dry place. Wipe them down with a damp cloth to clean, and avoid using harsh chemicals. We recommend using glove deodorizers to keep them fresh.
Can I order Willgate equipment in bulk? ▼
Yes! We offer bulk orders for gyms, training centers, and other businesses. Please contact our sales team with your requirements, and we’ll provide you with a quote based on your order size and delivery needs.
What payment methods does Willgate accept? ▼
We accept a variety of payment methods, including credit and debit cards (Visa, Mastercard, American Express), PayPal, and Shopify Payments. We also offer financing options through third-party providers for larger orders.
Does Willgate ship internationally? ▼
Yes! Willgate ships worldwide. International shipping rates vary based on the destination country. You can see the estimated shipping cost at checkout before completing your order. We also handle customs fees and taxes for most international shipments.
How can I track my Willgate order? ▼
Once your order has shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your shipment on the carrier’s website.
Do Willgate products come in different sizes? ▼
Yes, many of our products come in different sizes to suit various needs. Our gloves, for example, are available in a range of weights (from 8oz to 18oz) to accommodate different levels of experience and training. Please check the size guides on each product page for detailed information.
Can I change or cancel my Willgate order after it’s been placed? ▼
We process orders quickly, so changes or cancellations must be made within 24 hours of placing your order. After this period, we may not be able to modify or cancel your order. Please contact our support team as soon as possible if you need assistance with your order.
Does Willgate offer free shipping? ▼
Yes, Willgate offers free standard shipping on orders over £50 within the UK. For international orders, free shipping promotions may apply based on the order value and destination. Please check our shipping policy for details.